Lync for mac not downloading address book

Known issues - Skype for Business on Mac

The World of Lync 2010 & Lync 2013

After things looked fine on AD, we got a hold of Mike and asked him to verify that his options were all set correctly. He still used Lync for Mac He checked his Options.

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Guess what he found in the Photos Settings? Only a moment later I checked my Skype for Business client. I checked my local Photo cache directory from Point 1 , and a.

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The obvious solution is far too obvious, so we must cover the less-obvious causes first. Well, darn, the obvious solution worked after all.

It meant finding that some issues were not there. Plus it made for a nice blog post, in case you run into this particular issue!

Q: How can I force my Lync clients to update their address book?

What frustrates you about Skype for Business contacts the most? Please comment or email. This solution wont fit in a large organization with Your email address will not be published. This site uses Akismet to reduce spam. Learn how your comment data is processed. Troubleshooting Point 1: Caragol mentioned the local photo cache directory, typically located at: Like this!

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  • Troubleshooting Point 2: Is the Contact Photo the Wrong Size?;

No luck. Troubleshooting Point 2: Is the Contact Photo the Wrong Size? Troubleshooting Point 3: Oh Wait, is the Contact Photo Enabled?

Office 365 Lync Online MAC Install Configure

Lync Online can only query external contacts in the GAL when the local Outlook client is configured for cached mode. Additionally, the SIP address of the user performing the search should match their email address otherwise the EWS and MAPI connection will fail and the user may receive authentication prompts. Also keep in mind that any updates to external contacts in the GAL will not be visible in Lync until the next time the Offline Address Book OAB is downloaded by the Outlook client approximately once per day. This can take as long as 48 hours in a worst case scenario, consider the behavior by design:.

So yes, all of the stars must align in order for the Lync client to search for external contacts. But it does work!

Office 365 - Set up Lync on Mac

Next, download the Offline Address Book. You can check to see if the offline address book was downloaded by checking the timestamps in this directory: OAB files: And here is a screen shot of me searching for the external contact by first name and it returning Jed Hill. Ignore the fact that it says presence unknown, because I picked a fake SIP address for testing. You can force the Outlook client to update more frequently by the methods described in this blog article here:.

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The limitations have already been mentioned, but to recap, external contacts will not be searchable within Lync Mobile, Lync for Mac. The work-around for all these scenarios is for each user to type in the full SIP address to communicate with each external contact that is not already pinned or saved as a favorite in their Lync contact list.

Whereas the full Outlook client will show the IM button when responding to an email with an external contact with a SIP address. Lync Online users each have a total of concurrent presence subscriptions.

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Hi there,. i have a lot of Lync for Mac not downloading the address book ( i can browse the URL via Browser, asked for. Lync for Mac: Addressbook search not working. When you try to search for a contact in Lync which is not in your contact list, the client would.

You must be logged in to post a comment. Additionally, mailnickname and targetaddress is required for Azure Active Directory Synchronization to export the object to Office so that it is accessible for the Lync Online users. For a list of which attributes are synced by DirSync, click here. When the targetaddress field is populated, be sure to pre-pend with SMTP: For more info, see this article. I wanted to write this blog article to add clarity on how external contacts can appear in Lync Online in a very limited scenario: This can take as long as 48 hours in a worst case scenario, consider the behavior by design: Exchange Online mailbox server generates a new OAB at 5: